Touchpoint Mastery

Touchpoint Mastery

Your creation of amazing customer experiences is synonymous with designing great customer journeys, and though we show these journeys as beautiful linear diagrams, unfortunately they are often far from linear. Your many and varied touchpoints form a complex network...
Creating customer experience magic

Creating customer experience magic

Creating magic moments Creating some customer experience (or CX) magic in your business might be easier than it sounds – if you are willing to think a bit harder. Delivering great experiences to customers doesn’t have to be about offering five-star luxury and service...