Creating customer experience magic

Creating customer experience magic

Creating magic moments Creating some customer experience (or CX) magic in your business might be easier than it sounds – if you are willing to think a bit harder. Delivering great experiences to customers doesn’t have to be about offering five-star luxury and service...
Getting growth ideas from jokes

Getting growth ideas from jokes

Why are jokes funny? Have you noticed that jokes aren’t funny at all until you hear the punchline? Sketches are different to jokes as they have humorous moments all the way through – but not jokes. Some of the best – or let’s say funniest – jokes may be long,...